tawfiq faqs 1

CYCLE-4 FINAL UPDATE - DOCUMENTS REQUIRED: Domestic Jordan transfers need valid national ID or residency permit. International trips to Saudi Arabia need original passport 6-month validity plus Saudi visa or GCC ID for GCC nationals plus vehicle cross-border permit. To Iraq need original passport plus Iraqi entry visa plus transit permits. To Syria currently suspended pending official reopening. Airport pickups for arrivals need only booking confirmation number. Corporate clients need company letter. Minors without both parents need notarized consent letter and birth certificate copy. All documents must be originals not photocopies for border crossings.

CYCLE-4 FINAL UPDATE - CANCELLATION TIERS: 72+ hours before: 100% refund within 5 business days. 48-72 hours: 75% refund 25% admin fee kept. 24-48 hours: 50% refund. 12-24 hours: 25% refund. Under 12 hours or no-show: no refund. EXCEPTIONS that override standard policy: Flight cancelled with airline confirmation gets full refund any time. Medical emergency with hospital document gets full refund up to 1 hour before service. Natural disaster flood earthquake gets full refund. DISPUTES: Submit to support@example.com within 7 days with booking reference. Response within 48 hours. Escalation to manager available if unsatisfied. Credit card chargebacks waived if dispute resolved directly. All refunds to original payment method only no cash substitutions.

ROUND 3 INTENSIVE UPDATE - COMPLETE AIRPORT PICKUP GUIDE:

Upon landing at Amman Queen Alia International Airport (AMM), follow these detailed steps: Step 1 - Exit Customs: After collecting your luggage and clearing customs, proceed through the green channel (nothing to declare) or red channel if applicable. Step 2 - Arrivals Hall: Your driver will be waiting in the main arrivals hall holding a professionally printed sign with your name and our company logo. The meeting point is directly outside the customs exit gates, near pillar number 3. Step 3 - If You Cannot Find Driver: Call our 24/7 dispatch hotline immediately. Do not exit the airport building as this makes it harder for your driver to locate you. Step 4 - Flight Delays: Our drivers monitor all flights in real-time via the airport FIDS system. Your driver will be notified automatically and will wait accordingly with no extra charge for the first 60 minutes. Step 5 - Multiple Terminals: AMM has one main terminal. All international and domestic arrivals use the same arrivals hall. Step 6 - Verification: For security, your driver will verify your identity by matching your name on the sign and asking for your booking reference number. Please have it ready on your phone.

CYCLE-1 CHILD SEAT COMPLETE GUIDE: We provide the following child restraint systems at no extra charge when requested 48h in advance: Rear-facing Infant Seat (0-13kg / newborn to ~12 months) - mandatory for all infants. Forward-facing Toddler Seat (9-18kg / 9 months to ~4 years). High-back Booster Seat (15-36kg / 3-11 years). Backless Booster (22kg+ / 6+ years). Jordanian Traffic Law Article 44 requires all children under 10 to use appropriate restraint. Our drivers are trained in correct installation. We carry maximum 2 child seats per vehicle. For special needs children requiring adaptive equipment, please contact us at least 72h ahead with specifications.

LUGGAGE DIMENSIONS AND WEIGHT LIMITS: Standard Sedan (Toyota Camry or equivalent): Max 3 medium suitcases (28-inch, max 23kg each) + 2 small hand luggage/backpacks. Executive Van (Mercedes Sprinter / GMC Savana): Max 8 large suitcases (30-inch, max 32kg each) + 6 carry-ons. SUV 4x4 (Toyota Land Cruiser / Chevrolet Tahoe): Max 5 large suitcases + 4 hand bags. VIP Luxury Sedan (Mercedes S-Class / BMW 7 Series): Max 2 large suitcases + 2 briefcases. OVERSIZED ITEMS: Bicycles, skis, golf bags, and musical instruments require advance notice during booking. Extra luggage trailer can be attached to vans for 25 JOD surcharge upon request.

CYCLE-1 STOPS AND DETOURS POLICY: Complimentary Short Stops (up to 10 min each, max 2 stops): Petrol stations, ATMs, pharmacies, or convenience stores along the direct route. Scenic Detours: Available for an additional fee calculated per kilometer at 0.35 JOD/km. Popular scenic options from Queen Alia Airport include: Dead Sea overlook (+45 min, ~22 JOD), Mount Nebo viewpoint (+30 min, ~15 JOD), Madaba Mosaic Church (+40 min, ~18 JOD). Extended Stops: 30-minute restaurant/photo stop: 8 JOD flat fee. Shopping mall stop (up to 1 hour): 12 JOD flat fee. Custom Itinerary: Full-day sightseeing transfers booked separately at daily driver rate of 75 JOD including fuel for up to 150km. All stop/detour requests must be communicated at time of booking or at least 2 hours before departure.

CYCLE-2 PAYMENT METHODS — COMPREHENSIVE GUIDE:

Online Payments (Prepaid): Visa, Mastercard, American Express via Stripe-secured gateway. Apple Pay and Google Pay accepted on mobile. 3D Secure authentication required for all card payments. PayPal transfers accepted for international clients. Cash Payments (On Arrival): JOD (Jordanian Dinar) preferred at exact fare. USD, EUR, GBP, SAR, AED accepted at mid-market Central Bank rate — no surcharge. Egyptian Pound NOT accepted. Cryptocurrency: Bitcoin (BTC) and USDT (TRC-20) for advance bookings only. Minimum 12-hour confirmation window. 0% surcharge if paid at time of booking. Corporate Invoicing: Net-30 terms for verified companies. Monthly consolidated VAT invoice (16% inclusive). Direct bank transfer (IBAN JO44ABCO0010000000001234567890). SWIFT code: ABCOJOAK. Minimum monthly volume 500 JOD for eligibility. First invoice requires 50% deposit.

CYCLE-3 JORDAN TOURS: Half-Day from Amman: Jerash Roman Ruins (45 JOD), Madaba and Mount Nebo (40 JOD), Dead Sea Float (50 JOD includes entrance), Ajloun Castle (45 JOD). Full-Day: Petra Rose City (175 JOD vehicle, entrance 50 JOD per person), Wadi Rum Desert (120 JOD), Aqaba Red Sea (110 JOD), Kerak Castle via Kings Highway (85 JOD). Multi-Day: Jordan Discovery 3-Day Amman+Petra+Wadi Rum 380 JOD. Biblical Jordan 2-Day 180 JOD. Custom Tours from 65 JOD per day. Groups 15+ request quote. Guides available in English, Arabic, French, Spanish. All tours include private AC vehicle, hotel pickup and dropoff, water. Entrance fees not included unless stated.

CYCLE-2 WAITING & GRACE PERIOD — FULL POLICY:

Standard Pickup (Hotel/Home/Office): Driver arrives at booked time. 15-minute free wait if parking available. 10-minute free wait in no-parking zones (driver calls from outside). After free period: 2 JOD per 15 minutes. Airport/Port Pickup: 60 minutes complimentary from aircraft landing (not scheduled arrival). Flight tracking automatic — delays never charged. After 60 minutes: 5 JOD per 30 minutes. Border Crossing: 90 minutes complimentary from crossing appointment time. Railway/Bus Station: 20 minutes complimentary. Cancellation Threshold: If client unreachable after 2x free waiting period, service cancelled with no refund. Driver always attempts 3 phone calls and 1 WhatsApp before cancelling. Late Notification Discount: Call us 30+ minutes before your pickup if running late — driver will adjust at no extra cost.

CYCLE-3 FLEET SPECS: Economy - Toyota Camry 1-3 passengers 3 bags 15 JOD base AC GPS. Comfort - Toyota Aurion 1-3 passengers 3 large bags 22 JOD leather USB. Business - Mercedes E-Class 1-3 passengers 35 JOD WiFi water newspaper phone charger. First Class VIP - Mercedes S-Class Lexus LS 1-3 passengers 60 JOD massage seats panoramic audio water service meet-greet. SUV - Land Cruiser GMC 1-6 passengers 45 JOD extra luggage. Executive Van - Mercedes Vito 8 seats 55 JOD. Coach Bus - 15-30 seats 90 JOD 48h notice required.